Channels & viewing

[DarlaMac]

When I try to load a show on Paramount Plus the CBS or Paramount logos will load, but when the show loads I get an error message that says “Error. Unfortunately, an error occurred during playback. Please try again.” No amount of trying again fixes this issue. 

[Gator92]

I just signed up for Paramount Plus and am getting an error code 'unfortunately an error occurred during playback'. This message is happening on every show I try to watch. I am streaming using a Roku Streaming Stick. I have updated both Paramount Plus and Roku firmware. I also tried restarting my Roku device. Any suggestions?

[dragonboots2005]

I have had issues for 6 weeks when it goes to ad breaks.  I've called them, emailed them relentlessly.  Nothing has been fixed yet.  I cancelled my 1 year subscription and let it run out.  I use a friends Paramount Plus account and it does the same exact thing.  Roku and Paramount Plus need to get together and fix this sh** - I'm super pi$$ed at both of them over this.  

[RokuKariza-D]

Hey @DarlaMac

Thanks for reaching out here in the Community!

Does the issue only occur on Paramount Plus or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.

All the best,
Kariza

[Cynthiairene13]

I purchased Paramount plus and all I get is an error occurred during playback on all the shows. I have reset and nothing all my other streaming pages work

[DarlaMac]

Kariza, I was able to connect with someone in customer service and the issue turned out to be a duplication of my account. Once the secondary account was removed (or the address was changed) the issue was resolved. That’s for the help. 

[Michele2]

I signed up for Paramount + a week ago, was able to watch on episode of a streaming show, and then have gotten the 'unfortunately an error occurred during playback' message ever since.  I've tried ALL the troubleshooting suggestions and still can't get it.  Is it a Roku problem?  I can stream other channels.

[DarlaMac]

If your other Roku channels work, the issue is with your P+ account. I called their customer service and found that I had two accounts with the same email address and that was locking me out. I changed the email address on the non-Roku account and it straightened out my problem. 

[kenfirch]

Since the Contact Support screen wouldn't let me send this message there, got Submit error, I'll paste it below.

On 12/20/21 I paid $4.99 for Paramount+ Essential Monthly which did not work correctly, got the Error: Unfortunately an error occurred during playback... message. I then followed the basic troubleshooting steps, power cycle devices, including router, Roku, etc., no luck. Next was to remove and reinstall the Paramount+ app, which I couldn't do while I was subscribed to Paramount+, so I cancelled it, then removed and reinstalled. Still didn't work! I called Paramount's tech support, and they did a few things on their end, assured me that it should work the next day. Nope still didn't work! I give up! It doesn't work on both my Roku devices!  And there is no VPN in use at my home.  

Can I please have my $4.99 refunded?  I know it's only $5, but I don't like paying for services not rendered.

Thank you, Ken Firch

[Kevin11101]

Suddenly this very problem occurred here two days ago.   P+ is our most watched channel.  We pay for the service and recently upgraded so we don’t see so many commercials.  Now, we get “Error, unfortunately an error occurred during playback. Please try again.”  Unplugging, rebooting, etc., didn’t fix this.