Channels & viewing

[hauptmM3]

Thanks. Yes, I saw your tip earlier. Not everyone has i-devices. I tried Android and it didn't work. 

Will wait for PPlus and Roku to figure out and fix the issues rather than attempt further work arounds. 

[grafixguy]

The PP app has been garbage since it was CBS All Acess. I have very little hope they'll ever address any issues. I'm using my iPad and Airplay for now and I'll see how the Fire TV Cube works out, not just for this but the other services I use.

If it works, I'll move the Roku to another TV in the house.

[Toddwrtr]

---

@grafixguy wrote:

Now? All new episodes of shows are defaulting to DD but older ones are stereo and you can't even change it. I'm not sure when that change occurred but it's annoying as **bleep**.

---

That is a Roku issue, as Roku recently moved the audio option menu.

Rather than being accessible under Options (*)/Sound Settings, it is now under Options (*)/Accessibility & Captions/Audio Track.

[grafixguy]

Thanks, I'll check that out, but the fact is the audio should default to the highest quality.

[Toddwrtr]

---

@grafixguy wrote:

Thanks, I'll check that out, but the fact is the audio should default to the highest quality.

---

True, but that is a Paramount + issue. Nearly every movie and show defaults to stereo on my devices and I have to manually change them nearly every time.

[Toddwrtr]

Paramount+ still can't figure out how to get Dolby Atmos to work on anything but an Apple TV 4K.

[grafixguy]

I know it's a PP issue. I just thought I might get some feedback here or some way to reach someone at Paramount that might actually care.

Oh well, for the higher-end stuff like ST: Discovery, I'll just stick with Airplay from iPad.

[Toddwrtr]

No one at Paramount+ cares. Customer Service is nearly impossible to get ahold of, and when they do respond, they respond with the most ridiculous troubleshooting steps that quite often have NOTHING to do with the issue.

[hauptmM3]

I'm actually making progress on this front with PP support. 

I sent a message on Insta and an email about not streaming HDR and DV content when a show/movie is supposed to.

Very soon after I started getting regular emails from PP 1st level support. The case is being escalated to the next level.

Fingures crossed..... 

[Toddwrtr]

---

@hauptmM3 wrote:

I'm actually making progress on this front with PP support. 

I sent a message on Insta and an email about not streaming HDR and DV content when a show/movie is supposed to.

Very soon after I started getting regular emails from PP 1st level support. The case is being escalated to the next level.

Fingures crossed..... 

---

What ridiculous troubleshooting steps has Tier 1 asked you to perform, and do they really understand what your issue is? I have gotten nowhere with them - no response on Facebook or Twitter whatsoever, and sadly humorous email messages.