Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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NZing
Channel Surfer

Re: Paramount+ Green Screen when playing movies

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Hoping the problem had been resolved since it was a new day, but still a green screen.

come on Paramount please care of your problem ☹️

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Krineer
Newbie

Re: Paramount+ Green Screen when playing movies

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Have done everything you said and paramount still has green screen

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Re: Paramount+ Green Screen when playing movies

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This is day 2, starting Jan 12 for me having the green screen issue with Paramount+. My setup is having the Roku going thru a receiver as an input and output going to TV.  I tried all the suggestions of rebooting Roku, removing app, router restart (not sure why that would fix anything), etc, and even stripped down Roku to direct TV in, still the same issue.  I also tried setting the audio and video settings in the Roku settings to their bare bones (stereo with 720p) and no avail.  I've been using Top Gun Maverick as my test video.  While I did test other movies, some of the older ones seem to play, but anything 2019 or newer, doesn't.  Any other thoughts?

Paramount+ App Version: 7.9.202212122

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AceMel
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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Same problem but it is only affecting The shows by Taylor Sheridan (1883,1923, Tulsa king).  Other shows like FBI are normal 

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Nivette
Newbie

Re: Paramount+ Green Screen when playing movies

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Found on Roku model 3810X, ser.# YH00H1345288 ID: 2150ch345288, software: 11.5.0 build 4312-50 

Paramont plus version 7.9 build 202212122

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AceMel
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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Same here.  Shows like FBI and The Real World are operating normal.  It’s the Taylor Sheridan shows of 1883,1923, and Tulsa King having this problem 

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Nivette
Newbie

Re: Paramount+ Green Screen when playing movies

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green screen on paramount plus issue id; 88-018-176

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NZing
Channel Surfer

Re: Paramount+ Green Screen when playing movies

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Not only is it effecting Paramount + , if you have Showtime through Paramount + guess what, green screen.☹️

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Grnn
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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Mine did that...again! But I did update setting and I updated apps and did get me screen back. Last time I bought a new stick.

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Jay64
Newbie

Re: Paramount+ Green Screen when playing movies

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Mary, what you suggested is not working for anyone. What is the next step to try?  Thank you. 

jay

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