Channels & viewing

[Litamed]

Please help! We paid to watch today's fight on DAZN, we ordered it through Roku are card was charged but unable to watch it. Any suggestions?! 

[Adalaniz]

I’m having the same issue was yours resolved?

[Litamed]

It was not, I'm not able to find a number or any sort of support 

[Adalaniz]

Same here can’t get any help or anything 

[Vpina]

Same issue! I just lost $91! I’ve tried signing out and back in. Nothing!

[Litamed]

I read through their refund policy but it states all sales are final but if product was not delivered I feel it should be refunded. Just wish it wasn't so dang difficult to contact them. Any Roku agents out there reading this?? Lol if so, please help! 

[joewy009]

Same here it say this item has already been purchase for this account but it wont open the live event.

[seherod]

Same. Was charged $91, transferred to the 3 customer service reps with no resolution. 

[RokuKarla]

Hello Community user

Thanks for getting in touch with us here at Roku. 

For further assistance with account and billing-related issues, please reach out to our Support team directly here: https://support.roku.com/contactus. Then select 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.

Thank you for your understanding and stay safe!

Regards,
Karla

[seherod]

Yeah obviously I've been trying that. Stuck in the queue for an hour to be transferred to the billing department and now been in queue for almost another hour 🙄 I just want a refund.