Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Having the same issue with Prime video. When I try to watch a show, I get a message stating “something went wrong and to try again later”. I contacted Amazon and tried all the troubleshooting, with no fixes. Prime is working on my other devices, so Amazon says that it’s a Roku issue. Tried all Roku troubleshooting but nothing has worked.
Can't Run Channel occurs on ALL channels. No change when recommendation implemented. Tried removing channels and reloading no change. Inserted SDmicro card, no change. Frustrating especially since I'm paying several subscriptions.
Re: Channels not opening. Tired all of the suggests made
Thanks for the posts.
Can you please specify the issue you are experiencing? Are you seeing a message on the screen? If so, what does the message state?
We would first recommend you to check for a system update by doing the following:
Press the Home button on your Roku remote.
Scroll up or down and select Settings.
Select System update.
Select Check Now to manually check for updates.
Restart your Roku device.
If you are still experiencing an issue, please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
With more detailed information we will be able to assist you further.