Thanks for the posts.
Can you please specify the issue you are experiencing? Are you seeing a message on the screen? If so, what does the message state?
We would first recommend you to check for a system update by doing the following:
- Press the Home button on your Roku remote.
- Scroll up or down and select Settings.
- Select System.
- Select System update.
- Select Check Now to manually check for updates.
- Restart your Roku device.
If you are still experiencing an issue, please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more detailed information we will be able to assist you further.
Roku Community Moderator