Channels & viewing

[Tward3017]

Both prime and netflix apps crash, tried removing apps reinstalling, tried restarting tvs, tried unplugging the cords, restarted routers nothing fixes it.

Reset network nothing.

All Other apps are working fine they stopped working almost the same time, not getting any errors just crash to the home screen.

Internet is functioning properly.

[Keyona40]

Netflix and Prime will not open. Already have reinstalled, updated and reset the Roku.  Please help paying for something I can’t watch 

[sjk01]

i am having the same issue.   so frustrating that you cannot talk to a freaking human being!!!!  this will definitely be my absolute last roku product.   what a joke- how is there absolutely no support?

[carver26]

Having the same issue with Prime video. When I try to watch a show, I get a message stating “something went wrong and to try again later”. I contacted Amazon and tried all the troubleshooting, with no fixes. Prime is working on my other devices, so Amazon says that it’s a Roku issue. Tried all Roku troubleshooting but nothing has worked.

[hammcqueen]

Can't Run Channel occurs on ALL channels.  No change when recommendation implemented.  Tried removing channels and reloading no change.  Inserted SDmicro card, no change.  Frustrating especially since I'm paying several subscriptions.

Serial: 4e654e130179
Software Version: 10.0.0 build 4209-04

System indicated software is up to date

[Tward3017]

same sorry something went wrong on amazon prime, been going through apps seems to omly be on netflix and prime everything is working on our other roku tvs for now.

[nfeddie]

Also having problems with You Tube TV and Apple TV, have tried all the fixes and still no resolve!!!

[june2]

Same issue since last night on smart TV. Netflix app won't open at all.

Amazon app opens but video playback just gives me a message to try again later.

I've reset routers, reinstalled apps, rebooted television, checked network co sections. Other apps work.

Still same problem with Netflix and Prime Video 

Apps work on other devices. 

Help?

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

Can you please specify the issue you are experiencing? Are you seeing a message on the screen? If so, what does the message state?

We would first recommend you to check for a system update by doing the following:

1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select System update.
5. Select Check Now to manually check for updates.
6. Restart your Roku device.

If you are still experiencing an issue, please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more detailed information we will be able to assist you further.

Thanks,
Danny

[june2]

Danny, I want to let you know that updating the ROKU software solved my issue. 

Thanks!