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bmtarnoff
Newbie
‎10-07-2022 11:38 AM

POP UP'S how to get rid of them

I am having the same pop up come on my screen.  It comes on for 15 seconds and goes away for 2 minutes and then comes again.  This has been going on for the last two weeks.  Does anyone know how to get rid of these.   I do not have a smart TV.

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1 REPLY 1
AvsGunnar
Community Streaming Expert
‎10-07-2022 11:50 AM

Re: POP UP'S how to get rid of them

@bmtarnoff 

If these "popups" are more banners, look in your TV settings to verify that your TV is in "home" mode, not "store" or "demo" mode.

If the above is a RokuTV, usually will require a Factory Reset and selecting the home mode during setup and verification.

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Feel free to post a screenshot if you can catch it if you still need more help.  Or provide TV model number and description of what the pop-up says.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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