Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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PIN number

My system keeps asking for a PIN number. The PIN number has been deactivated.. I’m trying to add Showtime. In Roku. Help?

Community Streaming Expert

Re: PIN number

Assuming this is a PIN for Roku and not something required by Showtime ...

Your Roku PIN is entered or updated on your Roku account at  You can also set when the PIN will be required.

Be sure you are logging into the Roku account indicated by the email address shown via Roku menu path Settings > System > About.

Roku Community Streaming Expert
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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I cannot add a channel because it’s asking for a pin I don’t know.

I have deactivated requiring a pin but my Roku is still asking for a pin to add a channel. Is there a way around this? I don’t know what pin number it’s asking for. I’m very frustrated! 😡

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Roku Guru

Re: I cannot add a channel because it’s asking for a pin I don’t know.

Hey @Missesk

Thanks for the post.

As previously mentioned by @makaiguy above, we recommend checking first the email address linked to your Roku device. To do this, go to Settings > System > About. Once done, log in to the same email address on our website then try updating your PIN preference. 

If you need help on how to update your PIN, visit this Support link: How to create, reset, find, or delete your PIN for your Roku account

I hope this helps!

All the best,

Kariza D.
Roku Forum Moderator
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