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Lavaflow
Newbie

PELOTON APP - WILL NOT LOAD

Just had this issue today. After selecting my Pelo account to login I get kicked back to Home Screen. I did the steps above to remove the app but still have same issue. 

7 REPLIES 7
makaiguy
Community Streaming Expert

Re: PELOTON APP - WILL NOT LOAD

@Lavaflow-

Umm... there ARE NO steps above.  You've started a new topic, not added a reply to an existing one.

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to assure you have a good copy of its latest version may fix the problem, so that is the first thing I would try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.

  2. Press * key on the Roku remote and choose Remove channel option.

    [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. Now the "Remove channel" option will be shown and you can proceed to remove the channel. (Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.)]

    This will remove the channel from ALL Rokus linked to this Roku account.

  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account.

    [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast Start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]

  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

Notes:

  • The channel will be added to the END of each Roku's channel grid.
  • The Roku on which you performed the reinstall should get the installation immediately.  On other Rokus linked to this Roku account you may need to force an update to get immediate installation via Settings > System > System update.  Otherwise, it should be installed when each Roku does its daily check for updates.
  • If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Nitehowl
Reel Rookie

Re: PELOTON APP - WILL NOT LOAD

Pull up the app on your phone and accept the new privacy policy. When you open app back on Roku it should work!

Strega2
Roku Guru

Re: PELOTON APP - WILL NOT LOAD

@makaiguy 

There may have been steps above when he posted.  Lately, when someone responds to an old thread with an “I have the same problem” style of response, some moderator will often split it into an entirely context-free, new thread.  I’ve seen these get split off while I was working on a response. 

I suspect some of the OPs never find their new thread or get annoyed at being edited.

Banned but back. Because why not?
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TriDad5
Newbie

Re: PELOTON APP - WILL NOT LOAD

Thank you so much….the new Terms and Agreement on my phone did the trick for the app to work on the Roku!

KaiMiracle
Newbie

Re: PELOTON APP - WILL NOT LOAD

Thank you!  This worked for me, too.  Don’t know why you can’t agree to the TOS inside the Roku app (or why Peloton doesn’t at least display a message telling you to agree to the TOS on your phone.)

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Nitehowl
Reel Rookie

Re: PELOTON APP - WILL NOT LOAD

I actually (very briefly) would see the policy try to load on the Roku app but it would immediately crash so something wonky was definitely going on!

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RokuTakashi
Community Moderator
Community Moderator

Re: PELOTON APP - WILL NOT LOAD

Hi @Nitehowl,

Thanks for posting here in the Roku Community!

We acknowledge that you're experiencing an issue with Peloton App that is crashing. Have you tried the troubleshooting steps provided by @makaiguy to resolve the issue? If not, we recommend performing those steps to fix the channel crash.

Please keep us posted on what you find out.

All the best,
Kash

Takashi O.
Roku Community Moderator
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