Channels & viewing

[Awponder]

well, after roku os 11.5 installed, when I try to play the 4k hevc, file I now get a HDCP error on the screen....only with the 4k files and only in plex....lovely.

[RokuMary-F]

Hi @Awponder,

Thanks for reaching out to the Roku Community. We'd like to investigate and try to help.

Can you please provide us with more specific information about the issue you are experiencing?

In addition, please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


Best regards,
Mary

[Awponder]