Channels & viewing

[Nejay28]

My OS/software is 11.5.0 build 4216-29

[Nejay28]

It’s working now. The commercials are playing with sound and there’s no interruptions while playing the show. 

[Imaginos]

I just updated to 11.5 build 4225-29 and tried it on Peacock and it appears to work normally now!

Thanks for the quick response and fix!!

[mikecafs]

Works for me now too.  Thanks all!

[bronsonelliott]

I just had the issue again where the Peacock stream on the NBS Sports channel froze. I have updated to the latest Roku OS version 11.5.0 build 4225-46 and I created an issue report tracker at 60-419-813

[bronsonelliott]

And another issue tracker 60-419-842

[RokuDanny-R]

@bronsonelliott @mikecafs

Thanks for the post and providing us with your device information.

I have passed along your concerns and information to the appropriate Roku team to investigate further.

Thanks,
Danny

[bronsonelliott]

@RokuDanny-R Anything new with this? I switched to another Roku device that had not yet upgraded to 11.5 and my issue with Peacock went away. I then switched back to the device with the 11.5 upgrade, and the issues started up again so it's definitely isolated to the 11.5 OS upgrade and a few conditions (at least in my case):

1. Roku OS 11.5 installed
2. Latest version of Peacock channel (3.10 build 22 as of now)
3. Watching content in the "Channels" section of Peacock (specifically for me the Dan Patrick Show)

All other conditions between the device that worked and the one that didn't we're exactly the same except for the Roku OS version (TV location, connection type, channel version, etc).

[RokuDanny-R]

@bronsonelliott

Thanks for the follow up.

I have no updates to provide at this time as we are still investigating the issue. Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny