Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Retired Moderator

Re: [OS 11.5] New Update on Roku Ultra 2020 Plex channel Red Tint

Thanks for the follow up @Havok

Please provide us with the following information for further investigation:

-Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
-What version/build is the channel affected (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- Screenshot of the page your seeing.
Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.


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Channel Surfer

Re: [OS 11.5] New Update on Roku Ultra 2020 Plex channel Red Tint

This issue started for me with Roku OS 11.5 and is finally fixed.  

I recently upgraded my Plex Server from Windows to Ubuntu and updated my Roku Ultra 2020 to Roku OS 12.

I don't know which of the above fixed the severe contrast issue but it's now gone.

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