Roku Community

Npv1022 · ‎10-29-2022

Ever since our device updated firmware to 15.0 a few days ago (Roku Express 4K+), it is not working properly. When we try to watch a show on Peacock or Netflix, the video freezes after a few seconds but the audio keeps playing. This makes for a frustrating experience as these are the only two channels (Peacock, Netflix) that we use our Roku for.

RokuDanny-R · ‎12-20-2022

Hi Community users,

Thanks for the posts and patience while we investigate this issue.

This issue should be resolved now. At this time, we would recommend checking for a system update on your Roku device and then seeing if the issue is still occurring.

For more information about how to check for a manual OS update, visit our Support page here: Update the software on your streaming devices

Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

Jim571 · ‎10-28-2022

Software auto updated three days ago, and now both Roku express units are freezing video on DirectTv streaming and other apps. Trying to find a solution - any help is appreciated

Chriswolgamott · ‎10-29-2022

After about 10 seconds of viewing, the app picture freezes but audio continues. This happens on 2 of our 3 Roku devices. Philo plutoTV and Tubi have all had this issue.

Adamal · ‎10-29-2022

My Express 4K+ started freezing after about 10 seconds of play. It started a day or so ago. It happens when playing recorded and live TV.

My signal strength is fine. If I unplug the HDMI from the Roku and plug it back in, it seems to work fine from then on.

I see other folks are having similar problems. Is this because of a buggy firmware upgrade?

Thanks.

Ebald · ‎10-29-2022

This just started happening to me. I'm using the 4k Express it's happening on the Hulu and HBO channels. I've removed them, restarted and added them back and it's still not working. Please help.

Npv1022 · ‎10-29-2022

This has happened to me just in the past few days. Start an episode on Netflix or Peacock and the video freezes but audio keeps playing. Very frustrating!

hijakk11 · ‎10-29-2022

Same just started a couple of days ago. Same, same. same........

I have two Roku Premiere units. I replaced the bad with the new one and so far I haven't had a freeze. However, It's only been six hours.

To be continued...........

Deputy1128 · ‎10-29-2022

I’m having the same problem while watching Alfred Hitchcock. This has just started recently and is really frustrating! Any advice is greatly appreciated!

Bahzo · ‎10-30-2022

I'm having similar issues. My device doesn't qualify for support from an agent. Are answers given here or is this just a place to complain? I've posted my question somewhere on another page/site. No answers there either.

Adamal · ‎10-30-2022

Same here.

I keep losing my wifi connection too. Started Friday I think.

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