@patricka02 Oh... I thought you meant that big arrow; however, using the rewind and forward buttons you mention don't work for me either. Only thing that works is pulling out the HDML cord. Takes two seconds so I'll put up with it... for now. I doubt there will be any fix. My main streaming channel is YouTubeTV.
My 4k Streaming Stick has been freezing for 2 months after ads. Also when rewinding live tv the audio plays but the video freezes and I have to close the channel and start again. So rewind of live TV does not work as well.
Chat support told me it's a channel partner issue but that is clearly wrong. I have two other older Roku Devices that work fine and it occurs on multiple channels that have ads.
I get the feeling that nobody reads any of the previous posts here. There was a software update that went out on 12/14 and 12/15. Check your units to see if you got the update. If not, do the update and then see if the problem persists.
My guess is Roku sucks at communication. I suspect that they fixed the problem.
Thanks for the fast reply Snakeoil. I expect you are correct. Once Roku has FW which fixes the bug in one product, it makes sense that they would need to create and test updated FW for every product that has the bug. This doesn't happen in zero time. In fact, they may even decide to give the early FW receivers a little run time before releasing fixes for every product.
As long as you have fixed FW, I'm fine giving Roku time to finalize the fix for my model.
Somebody wrote very recently that Roku has decided that this issue is a channel issue and not a Roku issue. That tells me they intend on doing nothing from here on out. If it was a channel issue, I’d have problems on all my streaming devices not just this one particular Roku.
I have been following this thread since it was only 17 pages long. Do not remember anyone saying that Roku thought it was a channel problem. What was mentioned was Roku was asking if it happened on a particular channel and I believe that was in reference to Roku TV.
My 3 are still freeze free. I did have to set up the remotes again as they were not responding properly. Could be the new software update required that the remotes get set up again.