Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Spectrum App on Ruku 4K+ freezes the commercial picture but the tv show audio continues. A friend has the same device and spectrum app and it doesn't freeze. It's pretty frustrating as I have to change the channel and come back to the original channel and then it's fine until the next commercial. It was only installed last week so I haven't used it much. It happens a lot (not every time) on the POP channel and I dont know what other ones yet. Should I delete the Spectrum App and reinstall it? Your advice is much appreciated.
It's doing it again on the OWN and the POP channels this morning. Anyone have any ideas or solutions? Do I contact Spectrum or Roku? It is really annoying and I wont be able to get rid of my cable box if this keeps up!
It was fine Tuesday and ok so far today. Maybe a Spectrum issue? I dont know.
@Remmy How did you find this? From Roku support agent?
We are having the same problem on our Roku Express 4K+ (3941R) purchased a little over a month ago. Funny thing is that I bought two of these together so I could get rid of some Xfinity boxes and save money. One of them is working fine. The other is not.
I tried rebooting device, changing WiFi network, switching to a different HDMI port on the TV. None of that worked. I was ready to ask Best Buy for an exchange. I will give your method a try.
I also just found out that there is NO AGENT SUPPORT for this device, even a mere month after purchase. That is terrible on Roku's part.
I’ve had this same issue for a couple weeks. It only seems to happen during commercials both live and when forwarding through recordings on Fubo.doesn’t seem to matter which channel. I’ve tried factory reset and reinstalling Fubo and Roku Channels. it oddly gave me a “low battery in remote” message at one point and changing the batteries didn’t help.
I realized that I actually did have a similar issue on the other Roku Express 4K+ (the one I previously said was not afflicted), but I attributed it to selecting "Skip Intro" during a Paramount+ streaming episode. During that same episode it also occurred when I tried rewind or ff. The other device that is very frequently affected mostly streams live (Xfinity Stream app). I tested it on Peacock Live and it happened soon after starting the stream. Perhaps this is a memory issue?
I just set up 2 roku 4K sticks last week. I have had similar issues when I fast forward using the vcr controls. This has happened a couple of times. I just hit the home button and relaunch the sling app and things work again.
I am still trying to figure out what part roku controls and what part of the streaming process an app actually controls. My big issue is with video playback not remembering where I left off. Resuming a video is a nightmare.