When turning on the Roku, the logo would bounce up and down, when the channels started crashing that stopped. I noticed yesterday that the logo is back bouncing like it did before, and none of my channels froze. The problem may have been resolved?
I had thought that powering the Roku from an AC adapter fixed my problem, but I was wrong. I began getting the 5 seconds and then video freeze once again. I did the 5 "home" button presses and then 5 "back" button presses and got the following:
Issue Report Tracker
Moel 3941X - Roku Express 4K+
Serial number X01600YSJY6S (S07P216SJY6S)
Software version 11.5.0 - build 4235-CR
Please use issue ID 6S-456-002 to report the current issue.
We have the Streaming Stick 4K+ and are having the same infuriating issue. At times we will have a black screen with the audio playing (YouTube, Peacock). Other times we will start watching something and after less than a minute the display will freeze and the sound continues. Not entirely sure but I think this begun around the last update on 10/25/22. It’s weeks later and really disappointing that a new update resolving this widespread issue isn’t available.
Thanks. I just changed it and so far it works. If it stops again, it is going to trash. Roku knows about the issue and it is poor customer support that they will not allow us to communicate directly with them about this. I’m happy with my Apple TV and Amazon stick other TVs but Roku customer service is bad. My Roku stick never had this problem.