Channels & viewing

[Tlr1103]

I have this issue also but only on MSNBC streaming on the Spectrum app and only the commercials are freezing so far. I have tried all the suggestions listed on this thread to no avail . Using a Roku Ultra 

[RokuMary-F]

Hi @Tlr1103,

Welcome to the Roku Community!

Kindly provide the requested details I previously posted.

Once we have that information, I'll be able to pass them along to our Support team who can investigate the issue.


Best regards,
Mary

[JLT3]

Adding requested information:

Model 3941x

SN X01600JG5210

11.5.0. 4235-CR

S07P513G5210

Time stamp  2022‐10‐31T23:09:01Z

ID 10-437-709

This incident was on Paramount+.  Video froze when I fast forwarded.  It also freezes when there is a change in activity where the stream had to get additional information (e.g. hitting skip on openings, commercial breaks).  Audio continues.  When fast forwarding, I can see the preview.  On a few occasions the screen just went black with audio going.

This issue has also occurred on

HBOMax

Peacock (in addition to the issue described above, on the live feed of Sunday Night Football, the video would freeze after 15-20 seconds, this occurred on multiple Roku devices)

Netflix

Does not occur on Hulu, Disney+, AMC+

[TexasGal]

I'm having the same issue.  Is it because of a recent update?  What is Roku doing about it?

[pellilsasven]

They are literally trying to help us. If you want to be a part of the solution instead of mindlessly complaining, please follow the instructions that Mary-F from Roku has provided.

[RokuDanny-R]

@JLT3

Thanks for the post and providing us with the requested information.

I have passed along your concerns and details to the appropriate Roku team to investigate further.

Thanks,
Danny

[AaronSales]

This was happening to me too. Today I manually ran the update and it seems to be working fine now.

[kaceye]

Model: 3941X- Roke Express 4K+

S/N: X01600D7YCXN 

software: 11.5.0 4235-CR

device ID: S07P2167YCXN 

Peacock channel (to name one) version 3.10

issue ID xn-439-067

[RokuMary-F]

Hi @kaceye,

Thanks for keeping in touch and providing the additional information.

We'll go ahead and send this information and concerns to the Roku team for further investigation. We'll get back to you once we have an update available I'll be sure to let the Community know.

Please be aware that we are actively monitoring and investigating the discussions on this thread. Thanks again for your continued patience.


Best regards,
Mary

[MS456]

Model: 3941RW - Roku Express 4K+

SN: X016002CYF4H

Software Version: 11.5.0 build 4235-CR

Device ID: S0AH21CCYF4H

Channels:

FrankSpeech v 2.0 build 1

Real America's Voice v 1.2 build 1

Roku Channel v 8.0 build 72

Started happening a few days ago after an automatic software update.

Changing the roku display settings from automatic to 720p and resetting the power on the roku through the menu seems to help for a while. But then it starts happening again within a day or so.