On the 11.5 build I can usualy start and watch one video after a reboot and then it locks up to a black screen when it tries to move to the next video, or if I try to start any other series videos it presents a black screen and times out.
Hi @CJ56,
Thanks for continuing to share what you're observing.
I have passed along your information and our team has continued investigating the issue and is hoping to have a further resolution soon. We'll get back to you once we have an update available I'll be sure to let the Community know.
We appreciate your patience in the meantime.
Best regards,
Mary
I have the same issue after the automatic update.
Steps to the problem:
1. Press 'Select' on the desired video stream.
2. Result = black screen, video title displayed at the top of the screen.
The screen stays black [never changes] unless:
3. Press 'Play.'
4. Result = spinning wheel in the center of the black screen, then a spinning wheel with "33%."
5. After a few minutes, a popup appears: "Crunchyroll Application Error" [no error code or anything]
6. The app must be force closed (press'Home')
Roku 4660X - ROKU ULTRA
serial YJ00HM746011
software 11.5.0 build 4235-46
device ID CK379H746011
Crunchyroll version 4.7 build 999
The system will not allow me to get a tracker ID
Hi @hotro1988,
Welcome to the Roku Community!
We'll share these details with the appropriate Roku team for further investigation. Please be aware that this issue is still under investigation. Once more information is available, I'll be sure to update this Community thread.
We appreciate your patience while we investigated this issue.
Best regards,
Mary
Hello all,
Here's an FYI... this is a chat with CrunchyRoll customer service:
Chat started on 27 Oct 2022, 07:33 PM (GMT+0) | |
(07:33:54) |
|
(07:34:44) | CR |
(07:34:52) | CR |
(07:35:00) | CR |
Hi Community users,
For us to better understand the issue you are experiencing, is there a specific title or series of content that you are experiencing this issue, or does this happen across all content within the Crunchyroll channel?
Please keep us posted and we will be able to investigate further.
Thanks,
Danny
Hello,
It is mixed for me. Most content will not stream (video is blank/black). However there are a minority that do open successfully. For example Chainsaw Man episodes 1 and 2 are fine but episode 3 is not.
My Roku3 works, but the Roku Streaming Stick 4K has this problem.
Update: my Roku3 now exhibits the same issue as the Streaming Stick, as of this morning.
Thanks for the follow up.
I have passed along your concerns to the appropriate Roku team to continue investigating.
Thanks,
Danny
Update on crunchyroll problem. I have been having trouble with crunchyroll since Oct 21 but on Oct 30 crunchyroll started working again (from 7:30 to 10:30 PM). I was watching episode 54 of My Hero Academia when an application error happened again. Once the error happened crunchyroll reverted to the same problem (a few videos run but many do not). I would say that this problem is a crunchyroll problem and not a roku one. The fact that crunchyrole started working again for a short while suggest that if one could clear the error code than the problem could be managed. Just a thought.
CJ56
I'm adding mine to the list. Same steps to reproduce as mentioned in all the other posts… affects my Roku Ultra. Also like some have reported, occasionally videos will play, but only once every few days.
Model: 4802X- Roku Ultra
Serial Number: X010003X1Y6E
ID: S0DA222X1Y6E
Software Version: 11.5.0 - build 4235-C2
Timestamp: 2022-11-01T07:33:01Z
Issue ID: 6E-438-213
Crunchyroll version 4.7 build 999
This problem started on 10-21-2022. All other channels work fine.