Channels & viewing

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clearush
Channel Surfer

Re: Crunchyroll Channel works on some but not all devices

On the 11.5 build I can usualy start and watch one video after a reboot and then it locks up to a black screen when it tries to move to the next video, or if I try to start any other series videos it presents a black screen and times out.

RokuMary-F
Community Moderator
Community Moderator

Re: Crunchyroll Channel works on some but not all devices

Hi @CJ56,

Thanks for continuing to share what you're observing.

I have passed along your information and our team has continued investigating the issue and is hoping to have a further resolution soon. We'll get back to you once we have an update available I'll be sure to let the Community know.

We appreciate your patience in the meantime.


Best regards,
Mary

Mary F.
Roku Community Moderator
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hotro1988
Newbie

Re: Crunchyroll Channel works on some but not all devices

I have the same issue after the automatic update.

Steps to the problem:
1. Press 'Select' on the desired video stream.
2. Result = black screen, video title displayed at the top of the screen.
The screen stays black [never changes] unless:
3. Press 'Play.'
4. Result = spinning wheel in the center of the black screen, then a spinning wheel with "33%."
5. After a few minutes, a popup appears: "Crunchyroll Application Error" [no error code or anything]
6. The app must be force closed (press'Home')

Roku 4660X - ROKU ULTRA

serial YJ00HM746011

software 11.5.0 build 4235-46

device ID CK379H746011

Crunchyroll version 4.7 build 999

The system will not allow me to get a tracker ID 

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RokuMary-F
Community Moderator
Community Moderator

Re: Crunchyroll Channel works on some but not all devices

Hi @hotro1988,

Welcome to the Roku Community!

We'll share these details with the appropriate Roku team for further investigation. Please be aware that this issue is still under investigation. Once more information is available, I'll be sure to update this Community thread.

We appreciate your patience while we investigated this issue.


Best regards,
Mary

Mary F.
Roku Community Moderator
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Jeffonl1
Binge Watcher

Re: Crunchyroll Channel works on some but not all devices

Hello all,

Here's an FYI... this is a chat with CrunchyRoll customer service:

Chat started on 27 Oct 2022, 07:33 PM (GMT+0)

  

(07:33:54)


Hello,
I have not been able to stream Crunchroll channel videos on my Roku since Oct 21st

  

(07:34:44)

CR
Hi

(07:34:52)

CR
Thank you for writing in. We apologize for the inconvenience

(07:35:00)

CR
This is actually a known issue that our engineers are currently looking in to.

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RokuDanny-R
Retired Moderator

Re: Crunchyroll Channel works on some but not all devices

Hi Community users,

For us to better understand the issue you are experiencing, is there a specific title or series of content that you are experiencing this issue, or does this happen across all content within the Crunchyroll channel?

Please keep us posted and we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Jeffonl1
Binge Watcher

Re: Crunchyroll Channel works on some but not all devices

Hello,

It is mixed for me.  Most content will not stream (video is blank/black).  However there are a minority that do open successfully.  For example Chainsaw Man episodes 1 and 2 are fine but episode 3 is not.  

My Roku3 works, but the Roku Streaming Stick 4K has this problem.

Update:  my Roku3 now exhibits the same issue as the Streaming Stick, as of this morning.

RokuDanny-R
Retired Moderator

Re: Crunchyroll Channel works on some but not all devices

@Jeffonl1

Thanks for the follow up.

I have passed along your concerns to the appropriate Roku team to continue investigating.


Thanks,
Danny

Danny R.
Roku Community Moderator
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CJ56
Reel Rookie

Re: Crunchyroll Channel works on some but not all devices

Update on crunchyroll problem.  I have been having trouble with crunchyroll since Oct 21 but on Oct 30 crunchyroll started working again (from 7:30 to 10:30 PM).  I was watching episode 54 of My Hero Academia when an application error happened again.  Once the error happened crunchyroll reverted to the same problem (a few videos run but many do not).  I would say that this problem is a crunchyroll problem and not a roku one.  The fact that crunchyrole started working again for a short while suggest that if one could clear the error code than the problem could be managed.  Just a thought.

CJ56

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Tom_Servo
Channel Surfer

Re: [OS 11.5] Crunchyroll Channel works on some but not all devices

I'm adding mine to the list.  Same steps to reproduce as mentioned in all the other posts… affects my Roku Ultra.  Also like some have reported, occasionally videos will play, but only once every few days.

Model: 4802X- Roku Ultra

Serial Number: X010003X1Y6E

ID: S0DA222X1Y6E

Software Version: 11.5.0  - build 4235-C2

Timestamp: 2022-11-01T07:33:01Z

Issue ID: 6E-438-213

Crunchyroll version 4.7 build 999

This problem started on 10-21-2022.  All other channels work fine. 

I'm not nearly as think as you confused I am.
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