Channels & viewing

[upset1235]

Hi Danny, 

I have run into a new problem now with the Prime app. App opens fine but when I start playing any content within the app. It starts playing the show for about a second and then I get this error: "There is a problem with the connection to your tv. Try using a different HDMI cable" It's an error from the amazon app. I am not using an HDMI cable though. I am connected with composite cables to an older tv. This device was not listed as one of the ones that wouldn't be supported by the Prime app anymore. And I have had no problem playing anything up until today

Roku Express 3910RW

Serial number YG00CR483072

Software 10.5.0 build 4201-51

Device ID C5379C483072

Prime app Version 12.0 build 2021090212

Please help.

Thanks, 

Heather

[renojim]

@upset1235, I'm bringing this to the attention of @RokuDanny-R .  This is at least the third report of the Amazon channel not working when not using an HDMI connection.  I suspect something's changed in 10.5.  Whether Amazon needs to fix their channel or Roku needs to fix the firmware I couldn't say.

[violet303]

I'm also having the same problem with my Roku Express + with cables. Prime gives me the message about the cables. Netflix works fine so I think the problem is between Prime and Roku again.

Prime version 12.0 build 2021090212.

Roku version 10.5.0 build 4201.

Thank you for your help.

[Mglowe]

I have given up trying to get the Prime app working on my Roku.  All I get is the blame game.

[Suegeg3]

Prime will not work with Roku Express+ and old TV.  Keep getting HDMI cable error but NOT using HDMI connection.  All other channels work. VERY FRUSTRATING!!!!

[aromkee]

I am also having the exact same issue for the last 3 days. Same error - don't have any HDMI cables.

[aromkee]

I am having the exact same problem. All other apps work just fine, but Amazon Prime will not play and I get the ridiculous error stating "check HDMI cord". I don't have one as I am using a Roku Express Plus on an older TV.  This has been going on for 3 days now. I've uninstalled and re - installed it with no luck.

[coppernikle]

AmazonPrime error first told me it no longer supported the Roku model just previous to the Express+...then it wanted me to update the system, which I did.  I haven't watched Prime since early October, and now I'm just waiting for the dust to settle before I hook up the Express+ to a slightly old flatscreen...  Meanwhile, the Roku and PBSKids channels continue to work just. fine.

To Danny and all you guys who know what you're doing--THANK YOU FOR ALL YOU DO!

[upset1235]

Yes thank you for all of your help! We truly appreciate it!

[OkieInCO]

@upset1235 I see you thanked everyone for their help, but I don't see a resolution to this problem posted. Did someone DM you with a solution? If so, could you share it, please? Thanks!