Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have run into a new problem now with the Prime app. App opens fine but when I start playing any content within the app. It starts playing the show for about a second and then I get this error: "There is a problem with the connection to your tv. Try using a different HDMI cable" It's an error from the amazon app. I am not using an HDMI cable though. I am connected with composite cables to an older tv. This device was not listed as one of the ones that wouldn't be supported by the Prime app anymore. And I have had no problem playing anything up until today
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If you are still unable to resolve the issue, you'll want to contact Amazon Prime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
@upset1235, I'm bringing this to the attention of @RokuDanny-R . This is at least the third report of the Amazon channel not working when not using an HDMI connection. I suspect something's changed in 10.5. Whether Amazon needs to fix their channel or Roku needs to fix the firmware I couldn't say.
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I am having the exact same problem. All other apps work just fine, but Amazon Prime will not play and I get the ridiculous error stating "check HDMI cord". I don't have one as I am using a Roku Express Plus on an older TV. This has been going on for 3 days now. I've uninstalled and re - installed it with no luck.
AmazonPrime error first told me it no longer supported the Roku model just previous to the Express+...then it wanted me to update the system, which I did. I haven't watched Prime since early October, and now I'm just waiting for the dust to settle before I hook up the Express+ to a slightly old flatscreen... Meanwhile, the Roku and PBSKids channels continue to work just. fine.
To Danny and all you guys who know what you're doing--THANK YOU FOR ALL YOU DO!