Channels & viewing

[RokuKariza-D]

Hi everyone,

Thanks for providing us with your information.

I have passed them along to the appropriate Roku team who are investigating this issue. We'll update this thread once we receive an update from them or if we need further details. 

We sincerely apologize for the inconvenience this has caused, and thank you for your patience. 

All the best,
Kariza

[makaiguy]

---

@RokuDanny-R wrote:

After checking for an update, we would recommend powercycling your device through:
Settings > System > Power > System Restart

The above menu path is for Roku TVs. For separate Roku devices the menu path is Settings > System > System Restart

[gstrohl]

@RokuDanny-R  My issue is still not resolved, I am providing you with the following information as requested:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

Roku device model: 4400X - Roku 4
Serial number: YY00FG932200
Software Version 10.5.0 build 4174-17
Device ID: 4U759F932200
MicroSD Card: 6% used (2.0/31.4 GB)

-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)

So far only occurs on YouTube channel
Ver 2.2 Build 93005146

also found YouTubeTV to be affected (we don't subscribe but have the channel loaded). 

Ver 2.20 build 93005574

-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

00-407-619

-when did you start to see this issue occur?

Couple of weeks ago. But we got it to work for a while (don't remember how) but it has returned today (10-10-2021).  Last accessed YouTube without issue was yesterday (10-09-2021).

-steps to reproduce the issue you are seeing

Select YouTube channel from Home screen. It indicates that it is loading. It counts down to about 54-55% then when it suddenly jumps to 100%, the error appears in a white box. "Can't run channel. YouTube could not be run because it could not be reinstalled from the network. Please check your network connection and try again."

-screenshot of any error messages of what you are experiencing.

[attached]

[Loonlaker]

Recent auto update ( 10/6/21) caused my Roku 3 to experience channel launch issues on all channels starting the next day. Have restarted unit and manually updated several times. Reset network and Roku 3 confirms settings are correct . This appears to be a previous problem from 9/15/21

[RokuDanny-R]

@rsingh7us @Loonlaker 

Thanks for the post.

Can you please provide more information about the issue you are experiencing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more detailed information we will be able to assist you further.

Thanks,
Danny

[RokuDanny-R]

@gstrohl 

Thanks for the post and providing us with your information.

We have passed it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Deeks]

After the update on Oct 9, I cannot access Sling channels. I get a message saying temporarily unable to load channel. This occurs on every Sling channel. . 

roku device 4662RW

serial no YJ00H3491047

device I’d 04606H491047

software version 10.5.0 build 4181-46

tracker ID 47-408-816

I have only been able to get channels a couple of times and then only after restarting and trying multiple channels 

[bmanzer]

Model: 4200- - Roku 3

serial number: 4124ck187322

software version: 10.5.0 build 4174-04

2021-10-12T04:05:35z

issue I’d 22-409-205

[RokuKariza-D]

@qoplo84

Thanks for bringing this to our attention.

Could you provide us with the information asked by @RokuDanny-R above? Once we have them, we'll be able to forward them to the appropriate Roku team to investigate further.

All the best,
Kariza

[Speusippus]

I see that this was an issue several weeks ago but was fixed. However, it just started today for me. Youtube and Prime (and possibly others I haven't checked) give me an error message when I try to run them that says "X can't run due to being unable to reinstall from network" or words to that effect.

I am on a TLC Roku TV, I am not sure what settings and info you need to know about. I have done a system update, no change. I have also reset the whole device, again no change.

Thanks in advance!