Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Steve32
Streaming Star

Re: OAN purchased it isn't working and you charged my credit card

So this has been going on a month and the problem is not resolved?  Now it is happening to me.  I have been subscribed to OAN for years without issues and now this?  My subscription was due to bill tomorrow so I have cancelled.  I don't want to pay if I can't watch.

I have tried a factory reset, it automatically re-adds OANN, I think because I still have some time left on my subscription until tomorrow, but I cannot watch.  It won't let me delete the channel either.

Please fix!!!!

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RokuMary-F
Community Moderator
Community Moderator

Re: OAN purchased it isn't working and you charged my credit card

Hi @Steve32,

Thanks for reaching out to the Roku community!

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
--what are you seeing on screen? Can you provide a screenshot of the issue or error message
With more information, we will be able to assist you further.
 

Best regards,
Mary

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Steve32
Streaming Star

Re: OAN purchased it isn't working and you charged my credit card

It is starting to be clear what is going on with OAN. It seems they have been in the process of transitioning from a model where the streaming platforms collect the money for them, to a model where they collect the money directly. As part of this, they are retiring their old channel, which is listed as "One America News OAN" on Roku, and several days ago they started promoting a new channel, "OAN Live", available on several devices. You sign up for OAN Live directly through OAN's website and can watch on different devices with a single subscription.

Needless to say, the transition was poorly executed, leaving viewers with a lot of confusion.

In my own situation, I subscribed to the OAN Package on Klowd TV when the old OAN channel stopped working. Except now I am not confident I am getting the live feed on Klowd TV, now that OANN has announced OAN Live.

And it still won't let me delete the old channel that I can't watch anymore.  If I try to delete it, it sits there a long time like it is trying to verify something, and then says it can't delete the channel.  I know I can create a new Roku account to get around this, but that is a pretty drastic step that could have other unforeseen consequences.

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Steve32
Streaming Star

Re: OAN purchased it isn't working and you charged my credit card

It is starting to be clear what is going on with OAN. It seems they have been in the process of transitioning from a model where the streaming platforms collect the money for them, to a model where they collect the money directly. As part of this, they are retiring their old channel, which is listed as "One America News OAN" on Roku, and several days ago they started promoting a new channel, "OAN Live", available on several devices. You sign up for OAN Live directly through OAN's website and can watch on different devices with a single subscription.

Needless to say, the transition was poorly executed, leaving viewers with a lot of confusion.

In my own situation, I subscribed to the OAN Package on Klowd TV when the old OAN channel stopped working. Except now I am not confident I am getting the live feed on Klowd TV, now that OANN has announced OAN Live.

And it still won't let me delete the old channel that I can't watch anymore. If I try to delete it, it sits there a long time like it is trying to verify something, and then says it can't delete the channel. I know I can create a new Roku account to get around this, but that is a pretty drastic step that could have other unforeseen consequences.

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RokuDanny-R
Retired Moderator

Re: OAN purchased it isn't working and you charged my credit card

Hi everyone,

Thanks for your patience while we investigated the issue.

We would recommend checking to see if the issue you are experiencing is resolved.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Mike8404
Newbie

Re: OAN purchased it isn't working and you charged my credit card


@lkcline19 wrote:

I purchased OAN my payment method was charged the channel doesn't work and can't be removed from my TV.


I figured it out.  There's the OAN Live app on Roku where you can login with your subscription info and get OAN Live.

 

I think this is because OAN retired the old app and moved over to this one

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Locker112
Newbie

Re: OAN purchased it isn't working and you charged my credit card

OAN just sits there trying to upload in a circle and has 13% in the middle of the circle. I quit working yesterday and I pay for OAN

 

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RokuMary-F
Community Moderator
Community Moderator

Re: OAN purchased it isn't working and you charged my credit card

Hi @Locker112,

Thanks for posting in the Roku Community!

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step)
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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