Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Now TV app not available / how do I get to use a Now TV / Sky Sports day pass?

I've just bought a Roku Premiere and I cannot find the "Now TV" app. I'd like to use Sky Sports Day passes but I cannot see anyway to get to that channel. Can anybody help please?


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Community Moderator
Community Moderator

Re: Now TV app not available / how do I get to use a Now TV / Sky Sports day pass?

HI @DBCurlewUK,

Welcome to the Roku Community!

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address's reported location by visiting - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku account? | Official Roku Support Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Otherwise, please reach out to our accounts team directly. They can be contacted at Choose the option for "Accounts and Billing." This should resolve the error you are seeing.
Many thanks,

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