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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Dvaldez
Newbie
‎02-20-2021 06:40 AM

Not able to go to sling

I can get the menu screen I then select a channel it the freezes on more than 1 device.   It says I am connected to wifi.    Other times it says I’m not connected to wifi when I try to connect it says there is no wifi available even though the name appeared on the screen with a good connection strength 

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makaiguy
Community Streaming Expert
‎02-20-2021 07:34 AM

Re: Not able to go to sling

When problems are confined to a particular channel, it may be that the channel did not install correctly, you've received a faulty channel update, or it has subsequently gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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