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AB8
Level 7
‎03-19-2021 03:58 PM

No video when Roku is turned on

When device is turned on I receive all menu options but when try to view a channel/app all I get is audio.  Video shows a purple screen, I have to reset the Roku to view properly each time.  Something set up incorrectly?

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AvsGunnar
Community Streaming Expert
‎03-20-2021 01:09 AM

Re: No video when Roku is turned on

You could try using a different HDMI cable or HMDI port on your TV.  Sounds like you're experiencing the HDCP(Content Protection) error.

Here is Roku's troubleshooting https://support.roku.com/article/208755468.

You can also try setting your Display settings to your preferred display rather than leaving auto-detect enabled.  Settings...Display Type...  and then do a System Restart. 

 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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