Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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No sound on YouTube app with Roku device

I have the same problem with Roku.    I do not have this problem with Youtubetv on my LG TV.    A fix is needed for Roku not work arounds.

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Retired Moderator

Re: No sound on YouTube app


Thanks for the post.

Have you already tried removing the channel, restarting your Roku device, then adding the channel back again, specifically in that order?

If you are still experiencing an issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
Once we have this information, we will be able to investigate the issue further.


Danny R.
Roku Community Moderator
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