Channels & viewing

[TKV]

I signed out of the app, removed it, unplugged the TV, waited 10 seconds, plugged it in, reloaded the app, signed into my provider.  No sound.  Even stranger... some, not all of the commercials play sound.  All of the recorded sessions have sound.  Just not the live stream.  This doesn't seem likely to be a problem on the device end.

Any other suggestions?

[TKV]

I'm having the same issue when I attempt to stream on my laptop thru CNBC.com. The only device that's working for me is the CNBC app on my iPhone.

[AirborneReptile]

exact same issue for me, commercials (not all) have volume but no volume for CNBC programming.  Works fine on my iphone, so maybe a Roku issue?  idk

[TKV]

No.  If it was a Roku issue, it wouldn't also happen on my laptop at CNBC.com.

[RokuKariza-D]

Hello @TKV @AirborneReptile

Thanks for the posts.

Channels on Roku are maintained by the channel developer themselves. If the issue only occurs on CNBC, we would recommend reaching out to their support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

We appreciate your understanding.

All the best,
Kariza

[TKV]

Just as suddenly as it stopped working yesterday, it's working again this evening.