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TomTerrific
Reel Rookie

No picture or sound after ad on Hulu

On several occasions, after an ad plays, the screen goes dark, no sound. Have to either exit app and reenter or switch to another station, then come back. Should mention this is using the Hulu app on Roku 2. Have deleted and reinstalled Hulu app on several occasions. Roku Has latest software.

4 REPLIES 4
RokuDanny-R
Retired Moderator

Re: No picture or sound after ad.

@TomTerrific

Thanks for the post.

For clarification, does this issue only happen on Hulu or does it happen across other channels as well? When removing the channel, did you make sure to restart the channel before adding the channel back again, specifically in that order?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
TomTerrific
Reel Rookie

Re: No picture or sound after ad.

I have only noticed the problem on Hulu Live. Did you mean restart the Roku before readding the app? If so, I did not. I'll give that a try. Thanks for the help. It's appreciated.

0 Kudos
TomTerrific
Reel Rookie

Re: No picture or sound after ad.

I made the requested changes/updates. Still having the same problem.

0 Kudos
RokuDanny-R
Retired Moderator

Re: No picture or sound after ad.

@TomTerrific

Thanks for the post.

If you are still experiencing an issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
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