Channels & viewing

[NiwotColorado]

Just signed up and paid for Retro Reels. It works but there doesn't seem to be any menu, or search, etc. Seems like I just have to scroll and scroll through everything. I must be missing something but I can't figure out what. Thank you for any guidance!

[RokuLianna]

Hi @NiwotColorado
Welcome to the Roku Community!

Does the issue only occur on Retro Reels or across other channels installed on your Roku device?

Have you tried removing Retro Reels and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

[NiwotColorado]

Thanks for the suggestion but unfortunately uninstalling and reinstalling did not work. I don't have this trouble on other Roku channels; only Retro Reels. We see movies available but we don't see any menu, or anyway to search.

[RokuLianna]

Hi  @NiwotColorado

Thanks for keeping in touch!

Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the Retro Reel channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting Retro Reel to report the issue and get help.

Thank you for your understanding.


Warm Regards,

Lianna

[ginag1]

You say to contact Retro Reels directly but where is the contact information? I've just signed up for Retro Reels this evening and I'm experiencing the same problem; no search option.

Thank you

Gina

[rachees613]

Would you please show us how to contact Retro Reels? Their interface is very frustrating. Thank you!

[Lorie3]

I have the same problem. The only way I could find a specific movie was to search in Roku's general search function, see that it was available on Retro Reels, and ask to be taken to it. It took a while but it finally started playing it. However, when I stopped for a while and wanted to resume, again the only way I could find it was a Roku search, and the channel had not saved where I was but began at the beginning. I guess I can only watch when I have hours in a row to finish something. The quality for this movie at least is good but my guess is someone got copies of out of copyright movies, but didn't want to pay for software for a good user experience for anyone who wants to choose what to watch. The same company has a few other channels with a similar approach.

[Lorie3]

This is the website for the owner of Retro Reels: https://marchantmedia.website/ .

[Ledoc254]

I just signed up for retro reels and can confirm the lack of search and navigation features. Well, for just three bucks a month I guess we shouldn't expect state of the art interface. Looks like  using Roku search is the only work around.