Channels & viewing

[SF78726]

Same here except my issue is it seems like it's loading but never does.

[RokuEuniceL]

Hi @SF78726,

Welcome to the Roku Community!

We're happy to assist you with your issue, but we'd like to know more about it. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV) How are you powering your device? Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify) 

With more detailed information, we will be able to assist you further.

Best regards,

Eunice

[makaiguy]

@SF78726-

Known issue at TCM's servers.  No solution at hand. 

Several existing threads, here's one of them: https://community.roku.com/t5/Channels-viewing/Watch-TCM-not-receiving-new-content/m-p/887331

[makaiguy]

@SF78726-

I'm back just a few hours later, and it looks like TCM got their problem fixed.

I spot checked about 20 recent entries from the last several weeks, and they all played properly, at least on the two Rokus I tried (Streaming Stick 3600 and Streaming Stick 4K+ 3821).

[makaiguy]

Problem was not solved and returned with the next batch of new entries.

I just received the following email in response to contact I made with them over this issue some time ago:

Hi there,
 
Over the last few weeks, Warner Bros. Discovery has been dealing with a technical issue that has affected several of the company's apps, including Watch TCM. This is a high priority for the network, and our team is working hard to get it back up to speed.
 
We appreciate your patience and will keep you informed as more updates become available.
 
 
Best Regards,
TCM Customer Support

[cornax]

I have not been able to stream TCM for three weeks. The app will open, I can select a movie, when I click play, it just spins and never starts.