Brand new TCL 55 inch Roku TV here. I activated my account here in Canada and was able to start playback on the Roku Channel for It Follows in January. Today, when I hit Play, or Resume, the screen flashes and then nothing happens.
I AM able to play Yellowbrickroad and Triangle, but several other movies and TV series I've tried result in the same "flash and then nothing" behavior. The fact that I'm unable to play a movie I WAS able to play earlier is quite strange.
I am not using a VPN or any other wacky stuff. The Roku Channel indicates that it is up to date. The router is showing everything working properly on my 1 gigabit up/down connection.
Are you able to play any content on The Roku Channel?
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted.
Can you please provide us with more specific information about the issue you are experiencing? Does this happen on all movies/shows in The Roku channel or just one specific title? What is the title of the content that you are experiencing the issue with?
With more information, we will be able to assist you further.
It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.
We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?