Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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TheresaB96
Streaming Star

No Peacock but STILL being BILLED?!

I removed Peacock a month or two ago, so WHY did I find a charge from them onmy bank statement, today?!!!!

 

Theresa 

 

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2 REPLIES 2
renojim
Community Streaming Expert

Re: No Peacock but STILL being BILLED?!

Removing a channel/app doesn't cancel any subscription you may have, but you shouldn't have been able to remove it if you have an active subscription through Roku.  Check your subscriptions at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About.  If there's none shown then your subscription isn't through Roku and you'll have to cancel with Peacock.

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TheresaB96
Streaming Star

Re: No Peacock but STILL being BILLED?!

Thank you!!!!! 

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