Channels & viewing

[DonNic]

I have the new Roku Streaming stick +. 

There is no global TV App in my search. I see it in my plod Roku but not my new one? 

it is on my remote? But can’t find the app?

Don

[renojim]

Are both of the Rokus linked to the same account?  Check the email address at Settings->System->About.  Is it possible that they were activated in two different regions/countries?  I think it's only available in Canada.

[DonNic]

I am not sure how to check which country I set my device up in and how to change it?

[EmmaLise]

I have a Roku Express, and it has a Global TV button, but I cannot find the App either. Help?

[RokuDanny-R]

@EmmaLise
Thanks for the post.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Thanks,
Danny