I have a Roku streaming stick and my region is New Zealand. I was getting "search channels" option properly previously. I was also having Amazon Prime channel. But the Amazon Prime channel was having issues and was always crashing.
I contacted Amazon Support and they advised me to factory reset Roku streaming stick. After I did factory reset, the option to "search channels" is gone. Moreover, I cannot also install Amazon Prime because I cannot find it anywhere in channel list. I have to scroll a very long list of channels to find any channel.
This is really frustrating. Is Amazon Prime channel not available on Roku streaming stick in New Zealand? Why am I not getting "search channels" option?