Channels & viewing

[Frank013]

This is not a Roku issue it happens on my phone as well

[Frank013]

My fix for the Roku was to log out of the tv provider and then log back in. all other fixes for me did not work. Havent tried phone yet but I assume the same fix will work

[Frank013]

It did fix the issue on my phone as well.

[RokuKariza-D]

Hi everyone,

Thanks for the posts and we sincerely apologize for the inconvenience this has caused you.

The channel developer themselves maintains channels on Roku. We suggest reaching out to the channel provider's customer support directly to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.

All the best,
Kariza

[Mrkarr79]

How do you contact a channel publisher?

[Dominguez]

I am having the same problem. It worked perfect last week 

[RokuKariza-D]

@Mrkarr79

Thanks for the reply.

You can contact them here: NFL Support

I hope this helps!

All the best,
Kariza

[msdickerson]

Same here - I had a subscription for over a year  and tried to renew, then all my ROKUS got the 403-forbidden on them when trying to see replays.   3 times I have opened tickets with NFL support to no avail.

I reinstalled my ROKU, updated all software including ROKU and NFL changed my password, changed my userid - nothing.  I also think the NFL responses are now fully robots because suddenly the "friendly customer support" uses full names?   Never heard of that...

[msdickerson]

I did all that and even reinstalled the ROKU - nothing

[Dw6]

I also had problems with nfl app and 403 forbidden errors on my roku tv. So I logged out of my provider and then logged back in and this fixed problem.