Channels & viewing

[valley]

We had our rotor and modem upgraded and only you tube will not work. It trys to load but only goes to black screen. We have tried all the tricks and tips recommend and contacting our interent provider, nothing has work. Please help. 

Thank you

[RokuKariza-D]

Hi @valley

Thanks for reaching out here in the Community!

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.

All the best,
Kariza

[valley]

Thank you for the advice. I did try that and it still didn't work. Internet provider said it may have something to do with the rotor or modem but he couldn't find anything that was wrong or blocking you tube. Very frustrating, we use you tube a lot and stinks not having it.  

James

[RokuKariza-D]

@valley

Thanks for the reply.

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. 

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach YouTube Support here.

All the best,
Kariza