Forum Discussion

GHBest1's avatar
GHBest1
Reel Rookie
8 months ago
Solved

New Problem with Roku and Spectrum Cloud DVR Service

In the last ten days, I now cannot view a show being recorded in the Spectrum DVR Cloud service until the recording is finished.  This is a new problem that I have confirmed with other Roku users on ...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, Community users.

    Thanks for keeping this thread posted regarding the issue you've encountered with the Spectrum Cloud DVR Service.

    For this matter, we advise everyone to check this support article by Spectrum for Resolving issues related to DVR.

    Additionally, you can contact Spectrum's support and inquire further about if the issue has not been resolved by the guides provided in their support article. For more information, you can contact them at: Spectrum Support & Help Center

    We appreciate your participation and engagement here in the Roku Community. Feel free to let us know if you have further concerns or inquries.

    Thanks,
    The Roku Community Team.

GHBest1's avatar
GHBest1
Reel Rookie
8 months ago

Replying to your reply, I originally posted this problem on the Reddit Spectrum subgroup, where some replied they weren’t experiencing the same problem.  But then one person replied he was having the same problem and he uses Roku like me. Another person just said he sees the problem on his two TVs that use Roku, but not when he streams on his PC.  I did call Spectrum but they said it is a Roku problem.  Thus why I posted this on the Roku subreddit. 

Gomez1's avatar
Gomez1
Channel Surfer
8 months ago

I have the same problem, but it works fine on my iPad…like it used to be on the Roku Spectrum app.