This would be easier if I could just call you. I appreciate any effort to help though. We have 4 Rokus. I’m providing info on the first two via the photos. The issue happens on Disney plus and ESPN plus. I’ve spoken with those companies multiples times and they do not have a solution yet. I hope you can sort this out.
Roku does have a customer service number: (816) 272-8106
However, it is limited to account/billing and first time setup/activation issues.
There is chat/email available, but it is not available for your model: https://support.roku.com/article/208757038
Since the two channels/services that you are having issues with are in fact from the same company and heavily linked, they should be the primary contact for your issue.
If you havent contacted their CS and verified that they arent blocking your IP/PoP or havent otherwise corrupted your account, you should do so.
When reinstalling the ESPN app, I highly recommend:
1) Log out (of all accounts) within the ESPN app (Settings/Account Information)
2) Remove the ESPN app
3) RESTART your Roku
4) Re-install the ESPN app