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valenana
Newbie
‎07-24-2023 04:21 PM

Network error report issue codes

I cannot view any streaming channels like Hulu and Paramount+ I get messages network error.  I read through all the topics and tried everyone of your fixes none worked i got this when 5x home and back to report id UU-295-258 current issue it has time stamp. Tv is brand new G204c Roku tv serial xo1900fx89uu software 12.0 my internet is working perfectly please advice on error?

  

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RokuJohnB
Community Moderator
Community Moderator
‎07-25-2023 09:53 AM

Re: Network error report issue codes

Hi @valenana,

Welcome to the Roku Community!

We understand that you're having a problem with the streaming channels. Help is here. Please try restarting your router. Once the router has completed its restart, you must restart the Roku TV by pressing the Home button on the remote control and selecting Settings, System, Power, and System Restart.

If the issue persists, you can also refer to this support article on how to resolve a channel playback issue.

Please keep us posted on what you find out.

All the best,

John

John
Roku Community Moderator
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