Channels & viewing

[BearKolesnik]

It typically ends for me after a few days, but always starts when Netflix updates. 😕

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

If you are still experiencing an issue with Netflix channel playback, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[JG77]

@RokuDanny-R 

Danny,

Even though I know you’re an automated bot and won’t respond to this or fix it, here you go:

Model 3810X

Serial YH00A8786732 (C1381A786732)

Software version 11.0.0 • build 4193-50

Tracker ID 32-260-557

Netflix Version 5.0 • build 98079430

Netflix freezes during playback. Pressing “Play” will cause the issue. 

[JG77]

@RokuDanny-R @RokuKariza-D  Hi did you see my post with requested technical info? Issue is not resolved 

[RokuDanny-R]

@JG77

Thanks for the information that we have requested.

I have passed along your information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny