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run4fun
Channel Surfer

Netflix not showing 4K content when Samsung TV does show 4K?

When I go into my Netflix to watch different movies, and select one, the I know is in 4K resolution, it does not show up as a 4K movies only HD??  My Samsung TV when I click on information on that selection of movie, shows my resolution as 4K UHD??  Why is your Netflix not following my Samsung TV resolution? I have it checked as Auto undersetting. Have tiried all settings still Netflix only shows HD

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1 REPLY 1
Strega
Roku Guru

Re: Netflix not showing 4K content when Samsung TV does show 4K?

Netflix (like most content providers) creates and maintains their own Roku app.

Check out this page and see if your equipment and settings are OK.

https://help.netflix.com/en/node/23886

If they already are, then there are contact links at the bottom.

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