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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix not playing on my Roku TV

Netfix does not stream on Roku TV I have reset and updated nothing . I also no longer see amazon prime. What is going on Netfix is still offered as an app yet will not stream. Does roku offer Hulu since it is not worth it to pay for Netfix if Roku does not allow it to stream?

0 Kudos
Community Streaming Expert

Re: netfix not playing on my roku TV

Netflix is working fine here.  I am watching it right now on my Streaming Stick+, model 3810.

Some additional information may help us help you troubleshoot.

What Roku model number do you have?  Roku menu path Settings > System > About will tell you.

Has this been previously been working and just now stopped?

Do you have other channels that are working okay?

How is your Roku's internet connection?  Settings > Network > Check connection will tell you.  What download speed does it report after this check completes and you click OK?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X