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MacDel615
Level 7
‎10-09-2021 11:12 AM

Netflix and Prime video crashing after 30 seconds

After streaming a movie or show on prime video and Netflix for about 30 seconds, it crashes or turns off and goes back to the Home Screen. I have tried logging out and logging back in and even redownloading the channel but nothing works?

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RokuKariza-D
Roku Employee
Roku Employee
‎10-10-2021 09:03 AM

Re: Netflix and Prime video crashing after 30 seconds

Hello @MacDel615

Thanks for reaching out here in the Community.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. Please also make sure to restart the device from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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