Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Netflix Error

Netflix has an incredibly slow lag time when it comes to searching as well as frequen freezes when trying to rewind during a a show even if the show was paused first. It's only Netflix that does this. Any other channel added to my TCL works perfectly.

0 Kudos
Roku Employee
Roku Employee

Re: Netflix Error


Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?


Danny R.
Roku Community Moderator
0 Kudos