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zeus1's avatar
zeus1
Newbie
4 years ago
Solved

Need to change HBO Max password

I have a different HBO Max provider now with a different password. I don't know how to change the password so I can get into my HBO Max. I did it on my computer but can't on my tv. 

  • You should be able to log out of the HBO Max channel on your Roku, then log back in with your new credentials. Worst case would be to remove the channel, reboot the Roku (critical step, don't skip), then add the channel back in. That would clear all previous login information.

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  • atc98092's avatar
    atc98092
    Community Streaming Expert

    You should be able to log out of the HBO Max channel on your Roku, then log back in with your new credentials. Worst case would be to remove the channel, reboot the Roku (critical step, don't skip), then add the channel back in. That would clear all previous login information.

    • zeus1's avatar
      zeus1
      Newbie

      That's the problem. I don't see how to sign out of HBO

      • atc98092's avatar
        atc98092
        Community Streaming Expert

        Open HBO Max, then use the left button to open the menu on the left side of the screen. Scroll down to Settings at the bottom. Once Settings is open, scroll all the way to the right, and you will see Sign Out. 

    • bh123wa's avatar
      bh123wa
      Channel Surfer

      I also needed to change the user and login with my account information. Channel was removed, Roku restarted, added back in. Old user information is still there. I also reset the box to factory. Same story.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator

        Hey bh123wa

        Thanks for the post.

        For clarification, do you need help logging out of the existing account logged into your HBO Max app? If yes, please try the suggestion posted by atc98092 above. 

        Keep us updated!


        All the best,
        Kariza