Channels & viewing

[Lisa1998]

I am also having issues getting local live tv to work. Have tried all suggestions listed and even contacted Roku support who could not figure it out either. They have sent me to a higher up in the company. This is absurd. So many having the same issue for YEARS  back from what I can see.

[RokuTakashi]

Hi @Lisa1998,

Thanks for posting here in the Roku Community! 

We appreciate you letting us know about the trouble you've encountered with setting up your live tv channels. For us to evaluate the situation you're in, could you please tell us what is the primary issue you're running into? What troubleshooting steps have you done so far with the previous Roku support that assisted you?

With more detailed information, we'll be able to assist you further.

All the best,
Kash

[Brenlp61]

Having the same issue. Roku Live TV not loading. Pop up states: There is a problem connecting to the network. Please check network settings. Have checked network settings, working fine. Uninstalled the Roku Live channel, restarted the roku, re-installed the Live tv channel, still nothing. Every app is working on my roku, except for the Roku Live channel. If anyone has suggestions it would be most appreciative. Was working fine last night, 7/30/2023.

[RokuERey]

Hi @Brenlp61,

Welcome to the Roku Community!

We see that you're experiencing this issue, and we appreciate your attempts at troubleshooting it.

Could you tell us if you're only seeing this issue on Roku Live TV? Or is it affecting the rest of the channels on the platform?

Have you tried rebooting your router and also connecting your device to an alternative network, such as a mobile hotspot, to see if there are any differences?

Let us know more about this so that we can further take a look into it. Thanks!

Regards,

Rey

[Brenlp61]

Rey,

       It finally started working. Must have been on their end. Thanks for responding to my post.

[RokuJechealR]

Hi @Brenlp61,

Thanks for the update!

It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort and understanding.

Happy Streaming!

Best regards,

Chel