Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Danedgell
Reel Rookie

NHL Live not accepting valid login

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I have a verified valid NHLLive login. But the NHL app says my email and password are invalid. Ive spoken with NHL support and they tell me that my account is valid and in good standing, and that the app just doesnt work on some devices. Is there anything else I can try? Any known workarounds to get this working? I'm paying thirty bucks a month for a channel I should be able to use.

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makaiguy
Community Streaming Expert

Re: NHL Live not accepting valid login

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@Danedgell wrote:

1. I signed up through the NHL live website.

Good. That should give you access on any platform supported by NHL.

2. I am attempting to login through the NHL app that came with the TV (its a Roku TV by Onn).

Also good. Roku is not involved with this subscription so the NHL app is all you want to mess with.

3. Yes, I can access NHL Live through their website, and the login specifically references logging in with my NHL live id, which I use. Everything else on the app works fine, I can view clips, manage my team info, etc. I just cant access the premium content I paid for.

This is NHL's app. They created the Roku-compatible version of their app and maintain it. Roku just provides the platform on which to run it.

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key on the Roku remote and choose Remove channel option.This will remove the channel from ALL Rokus linked to this Roku account.
  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.) Repeat on any additional Rokus linked to this Roku account.
  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
    Notes:
      The channel will be added to the END of each Roku's channel grid.
      On other Rokus linked to this Roku account you may need to force an update to get immediate installation: Settings > System > System update. 
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: NHL Live not accepting valid login

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@Danedgell-

To clarify:

How did you subscribe to NHL - directly with NHL on their website, thru Roku, thru some other third party?

How are you attempting access NHL - on a dedicated NHL app on Roku, thru The Roku Channel?

Can you log into your account on the NHL website and view things there?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Danedgell
Reel Rookie

Re: NHL Live not accepting valid login

Jump to solution

Thank you for asking.

1. I signed up through the NHL live website.

2. I am attempting to login through the NHL app that came with the TV (its a Roku TV by Onn).

3. Yes, I can access NHL Live through their website, and the login specifically references logging in with my NHL live id, which I use. Everything else on the app works fine, I can view clips, manage my team info, etc. I just cant access the premium content I paid for.

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makaiguy
Community Streaming Expert

Re: NHL Live not accepting valid login

Jump to solution

@Danedgell wrote:

1. I signed up through the NHL live website.

Good. That should give you access on any platform supported by NHL.

2. I am attempting to login through the NHL app that came with the TV (its a Roku TV by Onn).

Also good. Roku is not involved with this subscription so the NHL app is all you want to mess with.

3. Yes, I can access NHL Live through their website, and the login specifically references logging in with my NHL live id, which I use. Everything else on the app works fine, I can view clips, manage my team info, etc. I just cant access the premium content I paid for.

This is NHL's app. They created the Roku-compatible version of their app and maintain it. Roku just provides the platform on which to run it.

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key on the Roku remote and choose Remove channel option.This will remove the channel from ALL Rokus linked to this Roku account.
  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.) Repeat on any additional Rokus linked to this Roku account.
  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
    Notes:
      The channel will be added to the END of each Roku's channel grid.
      On other Rokus linked to this Roku account you may need to force an update to get immediate installation: Settings > System > System update. 
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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