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RZIMMERMAN149
Reel Rookie

NETFLIX ASKS FOR USER NAME AND PASSWORD WHEN i HAVE IT ON XFINITY

I have xfinity and get Netflix, prime and HBO Max. However, when I try to open them with Roku, I am asked for my user name and password.

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2 REPLIES 2
AeroSpaceTech
Roku Guru

Re: NETFLIX ASKS FOR USER NAME AND PASSWORD WHEN i HAVE IT ON XFINITY

As far as I know Xfinity does not have any bundle with Netflix, Prime or HBO Max. You can add HBO to your Xfinity cable TV plan. Netflix requires an active account and subscription to view content. Prime works off your Amazon account. If you pay for HBO through Xfinity you can log into the HBO Max app with your Xfinity credentials. Select "login in with TV provider". If you are paying for Netflix through Comcast then log into Comcast using your Comcast credentials. 

https://www.xfinity.com/support/articles/netflix-billing-through-comcast

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DBDukes
Community Streaming Expert

Re: NETFLIX ASKS FOR USER NAME AND PASSWORD WHEN i HAVE IT ON XFINITY

@RZIMMERMAN149 

For a Netflix plan through Comcast, start here: Xfinity/Netflix FAQ

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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