Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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ernieba1
Binge Watcher

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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@martienicolardi It is working for me. They're currently showing the pre-game show because of a rain delay.

4bsimp
Binge Watcher

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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I have a Roku 3600x for sale.

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domd
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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So I went through the steps

unlink my Fios account,

remove the nbc sports channel,

cleared the Roku cache,

added the nbcsports channel back after reboot,

linked my Fios account

and it looks like I’m good right now. 

I had to do the same thing on my other Roku as well, but had to remove the nbc channel and the nbc sports channel before clearing the cache. 

it’s sad it took this long to resolve, but I’m glad it’s working now. 

martienicolardi
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Is the cache in settings? I don't know the steps to clear it? Sorry if this has been discussed 

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domd
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Check out this link. https://www.cactusvpn.com/tutorials/how-to-clear-cache-on-roku/

it will feel like the Roku is hung for a bit but will reboot after a minute or so. 

martienicolardi
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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@domd 

Thank you I will try this 

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Tavistock
Reel Rookie

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Guess what!! I tried all those gyrations a month ago and it never worked. (Unlink, Link, delete App, Re add APP, etc) Once a solution was announced I didn't need to anything in the end. It just started working. What a farce this whole thing was. 

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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i just did this tonight so i could watch the phils game up in my room and it worked! bless you man you're a real one

martienicolardi
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Well, it's broken again 😔

Cloud path error message a-freakin-gain! 

Fire stick to the rescue 

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RokuNimfa-C
Retired Moderator

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Hi @martienicolardi

Thanks for your post. 

We're sorry to hear that you are seeing the issue again with the channel. Do you have the updated version of the channel? We suggest following the steps below:

  • On your Roku home screen, scroll to the channel you want to update.
  • Press the star button on your Roku remote.
  • In the pop-up that opens, select Check for updates.

Does this help? Keep us posted. 


Regards, 
Nimfa